The original German version of this document was last updated on April 15th 2019 and translated on April 15th 2019.
TeamEcho GmbH (hereinafter „TeamEcho“ or „we“) takes the protection of your personal data very seriously. We strictly adhere to the data protection regulations when collecting and processing your data. The legal basis is in particular the Austrian Datenschutzgesetz 2000, the Datenschutzgesetz 2018, the Datenschutzgrundverordnung and the Telekommunikationsgesetz 2003. These laws guarantee the right to protection of your personal data.
TeamEcho operates websites that allow, among others, the use of our online software (hereinafter referred to as „online software“), e.g. https://app.teamecho.at. In addition, we operate websites that include information about our online software and other products and services (hereinafter „marketing websites“), e.g. https://www.teamecho.at.
The extent and way of processing personal data depends on whether one of our websites is only visited (e.g. someone obtains information about TeamEcho on a marketing website such as https://www.teamecho.com) or our online software is used (e.g. registration or participation in a survey on https://app.teamecho.at).
In this document, we would like to inform you about the purpose, nature and extent of processing personal data. There are In particular on data processing both for organizations that survey their employees, and for employees who are interviewed.
1. Information about the collection of personal data
Personal data is all data that can be linked to you personally, e.g. name, address, e-mail address, user behavior, etc.
Personal data is also collected and subsequently processed if we receive it from your organization in the context of a contractual relationship for the provision of our services or if you provide your data voluntarily, for example by registering in our online software (e.g. registration or participation in a survey on https://app.teamecho.at). All personal data will be collected, processed, and used in accordance with the relevant provisions for the protection of personal data, primarily for the purpose of fulfilling the contract, the use of services commissioned by you, and processing your requests.
In principle, you do not need to provide us with personal information directly when using our websites. However, to be able to use certain services, such as our newsletter or our online software, you must provide us with personal information, e.g. your e-mail address.
You can deactivate individual services here:
We point out that, in general, data transmission on the Internet (for example in e-mail communication) can have security holes and cannot be protected completely against access by third parties.
1.1 Information about the collection of personal data in our online software
When organizations or their authorized representatives register in our online software, personal basic information will be collected and processed, such as, but not limited to:
- name of authorized representative
- e-mail address
In addition, but not exclusively, the following non-personal information about the organization may be required: name of the organization, billing address, location address, bank account details, company identification number.
When users register in our online software via https://app.teamecho.at or other suitable websites, personal basic information is collected and processed, such as, but not limited to:
- e-mail address
- affiliation to one or more business units (e.g. organizational teams/departments, etc.)
Using our online software, some personal information necessary to provide the service will be collected, processed, and stored:
- basic data (e.g. e-mail address, affiliation to an organizational unit)
- activity data (e.g. inputs made in the software)
- correspondence data (e.g. e-mail traffic)
- user settings (e.g. the preferred language)
As company administrators, the organization as well as persons appointed by the organization can create and manage teams, create and manage surveys, update company data, and make similar changes. To create teams, personal information of the team members, specifically the e-mail address as well as the affiliation to one or more company divisions (for example team /departments etc.), is necessary.
Survey results are displayed only in aggregated form to ensure the anonymity of the participating staff.
The data incorporated into our systems is used to provide, improve, and develop our services. This includes, for example, the development and evaluation of new functions, problem-solving and troubleshooting activities and conducting studies. The data provided will be kept even after the end of the service in order to make it easier to continue the service at a later date. However, there is no legal claim to unlimited storage of this data.
1.2 Information about the collection of personal data on our marketing websites
In addition to the purely informational use of our websites, we offer various services to those interested (e.g. contact via contact form, newsletter registration). To use those services, you will generally need to provide other personal information that we use to provide the service and to which the data processing policy set forth in this statement apply.
Contact / Email
By contacting us via a contact form on one of our web pag es or via e-mail, the data you provide will be stored and processed by us and/or, if necessary, third party providers for the purpose of processing the request. Without this data, we cannot process your request. We will not share this information without your consent.
You have the opportunity to subscribe to our newsletter on our websites. For this we need your e-mail address and your consent to receive our newsletter.
Subscribing to our newsletter on our websites requires a double opt-in procedure. After submitting your data, you will receive an e-mail requesting the confirmation of your registration. Completing this second step is a necessary requirement in order to receive the newsletter. You can unsubscribe from the newsletter by clicking on the unsubscribe link at the end of each newsletter or by emailing us with your unsubscribe request.
2. Purpose limitation, legal basis and duration of storage
The legal bases for the processing of your personal data are in particular:
- fulfillment of the contract (Art 6 para 1 lit b GDPR)
- fulfillment of legal obligations (Art 6 para 1 lit c GDPR)
- your consent (Art 6 para 1 lit a GDPR) (e.g. contact form, newsletter)
- preservation of legitimate interests (Art 6 para 1 lit f GDPR)
If you have given us consent to the processing of your personal data, processing will only take place in accordance with the purposes set out in the consent declaration and to the extent agreed therein. You may revoke your consent at any time with future effect.
You must provide personal data that is required to start and conduct our business relationship and that we need to provide the service to you. Unless you provide us with data, we must generally decline to contract or perform certain services. However, you are not required to give consent to the processing of data that is not relevant or necessary for contract fulfillment or the specific service.
We process your personal data, as far as necessary, during the entire business relationship (from initiation to the conclusion of a contract) or for the duration of the individual services (e.g. use of the online software, newsletter, etc.). This also applies to legal storage requirements and documentation obligations, according to the Unternehmensgesetzbuch (UGB) and the Bundesabgabenordnung (BAO) among others, as well as until the termination of any legal dispute, ongoing warranty and guarantee periods, etc.
In addition, statutory limitation periods which can, in certain cases, last up to 30 years according to the Allgemeines Bürgerliches Gesetzbuch (ABGB) (the general limitation period is three years) are to be considered for the storage period.
3. Disclosure of information, data receiver
TeamEcho GmbH does not publish any personal information. However, if there is a legal obligation to provide information, TeamEcho GmbH must comply with it.
Within TeamEcho, your data is only given to employees that need it in order to fulfill the contractual and/or legal obligations as well as to protect legitimate interests. In addition, processors commissioned by us receive your data, if they need it to fulfill their respective task. All processors are contractually obliged to treat your data confidentially and to process it only as part of the provision of services.
As part of the operation of our online software and our websites, we commission contractors (e.g. software service providers, hosting providers, e-mail providers), who can gain access to your personal data in the course of their activities, provided that they need this data to provide their respective service. They have committed themselves to complying with the applicable data protection regulations. Data processing agreements have been concluded in accordance with Art. 28 GDPR. You may request further information about the contract processors commissioned by us using the contact details listed below.
Some recipients may be located outside your country or process your personal data there. However, we only transfer your personal data to countries the EU Commission considers to have adequate data protection standards or we take measures to ensure that all recipients have adequate data protection standards.
4. General data storage in the context of using our online software and visiting our websites
In addition to the personal data mentioned in section 1, TeamEcho GmbH receives some non-personal data automatically and, for technical reasons, as soon as you visit our website. In this context, whenever our websites are accessed, we receive the following anonymised information that is transmitted by the browsers used. The following list is not exhaustive:
- the operating system used
- the device used
- browser type and version
- referrer URL (previously visited website)
- time of the server request
Cookies are used on our websites. A cookie is a small file that can be stored on your computer when you visit a website. Cookies are generally used to provide users with additional functions on a website. For example, they may be used to help you navigate a web page, to allow you to continue to use a web page where you left it, and/or to save your preferences settings when you return to the web page. Cookies cannot access, read or modify any other data on your computer.
Persistent cookies, however, remain on your computer until you manually delete them in your browser. We use such persistent cookies to recognize you when you next visit our websites.
If you want to control the cookies on your computer, you can adapt your browser setting so that you receive a notification when a website wants to save cookies. You can also block or delete cookies that have already been saved on your computer.
By adjusting the settings of your browser, the setting of cookies can be prevented. In this case, TeamEcho may no longer be fully operational.
6. Use of web technologies
On our marketing websites we use Google Analytics, a web analytics service provided by Google Inc. („Google“). The following statement from Google Analytics applies mutatis mutandis:
Google Analytics uses so-called „cookies“, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We do not store any of your data collected in connection with Google Analytics. Due to the activated IP anonymization on this website, however, your IP address will be truncated by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google information. You can prevent the storage of cookies by adjusting the settings of your browser accordingly; however, we point out that you may not be able to fully use all the functions of this website in this case. In addition, you may prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available via the following link, thereby disabling capture in the respective browser: https://tools.google.com/dlpage/gaoptout/.
On our marketing websites, we use the “Facebook Pixel” analytics tool with „Advanced Matching“ from the social network Facebook, which is operated by Facebook Inc. („Facebook“). With the Facebook pixel Advanced Matching, Facebook is able to designate visitors to our marketing websites as a target group for the presentation of ads (so-called „Facebook ads“). We use the Facebook Pixel Advanced Matching to display Facebook Ads to those Facebook users who have expressed interest in our offer by visiting one of our marketing websites (so-called „Custom Audiences“). This is to ensure that our Facebook ads are targeted at a potentially interested audience and are not annoying. In addition, we can determine the effectiveness of the Facebook Ads for statistical and market research purposes by determining whether a user has been redirected to one of our marketing websites after clicking on a Facebook ad (so-called „conversion“).
When visiting our marketing websites, the Facebook pixel Advanced Matching is integrated directly by Facebook and can save a so-called cookie (see point 5) on the device you are using. If you subsequently log in to Facebook or visit Facebook in the logged-in state, the previous visit to our marketing websites will be noted in your profile. The data collected about you is completely anonymous to us and does not allow to draw any conclusions concerning the identity of the users. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile. For more general information about Facebook Ads, see the Facebook Data Policy: https://www.facebook.com/policy.php. For specific information and details about the Facebook Pixel and how it works, visit the help section of Facebook: https://www.facebook.com/business/help/651294705016616.
You can object to the collection and use of your data by the Facebook pixel to display Facebook Ads in section 1.
Google Tag Manager
Google Tag Manager (GTM) is used to manage so-called Website-Tags via an user interface. GTM works without browser cookies and won’t collect personal data. GTM will trigger various Tags which might collect data. Information on such Tags and third-party-services connected to them can be found in this document. GTM will not use this data. If you have deactivated browser cookies, this will also apply to and disable GTM. More information on the Use Policy of Google Tag Manager.
Using Google Tag Manager, we enable the LinkedIn Insight Conversion Tool provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. This will alow us to measure the effectiveness of our advertising campagin on LinkedIn. LinkedIn is using data from this service to create anonymous reports on advertising activity and information on how you interact with our marketing website.
We use embedded YouTube videos in the extended data protection mode. YouTube is a service from Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. YouTube makes this extended data protection mode available, thereby ensuring that YouTube does not save any cookies with personal data on your computer. The IP address is transferred when calling up the website and embedding the video. This address cannot be correlated, provided you have not logged into YouTube or another Google service prior to calling up the site or you are not permanently logged in. As soon as you click on an embedded video to start playback, the extended data protection mode means that YouTube only saves cookies on your computer that contain no personally identifiable data. These cookies can be prevented with the relevant browser settings and extensions.
Further information on embedding YouTube videos can be found at: https://support.google.com/youtube/answer/171780.
On this website we use HubSpot for our online marketing activities. HubSport is a software company from the USA with branch office in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500.
This is an integrated software solution that we use to cover different aspects of our online marketing. This includes, among others:
Email marketing (newsletter, together with automated mailings, e.g., for provision of downloads), social media publishing & reporting, reporting (e.g., traffic sources, accesses, etc. …), contact management (e.g., user segmentation & CRM), landing pages and contact forms.
Moreover, we use the live chat service “messages” from HubSpot on some sub-pages to improve users’ experience on our website for the sending and receipt of notifications (round chat icon on the lower right edge of the screen). If you consent to and use this feature, then the following data are transferred to the HubSpot servers:
– Content of all chat messages sent and received
– Context information (e.g., page on which the chat was used)
– Optional: Email address of the user (if it is provided by the user via the chat feature)
The legal basis for the use of HubSpot’s services is article 6 (1) f) GDPR – justified interest. Our justified interest in the use of this service is the optimization of our marketing measures and the improvement of our service quality on the website.
HubSpot is certified under the conditions of the “EU – U.S. Privacy Shield Framework” and it is subject to TRUSTe’s Privacy Seal, as well as the “U.S. – Swiss Safe Harbor” Framework.More information on HubSpot’s data privacy provisions »
More information from HubSpot regarding to EU data protection provisions »
More information on the cookies used by HubSpot can be found here & here »
If you want to prohibit this tracking, then you can use the following link for that purpose: Opt-Out Link.
We use the tool „Zoom“ to conduct webinars. „Zoom“ is a service provided by Zoom Video Communications, Inc, 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA.
When using „Zoom“, various types of data are processed. The scope of the data also depends on the data you provide before or during participation in a webinar.
The following personal data are subject to processing:
User details: first name, last name, e-mail address, profile picture.
Webinar metadata: Topic, description, participant IP addresses, device/hardware information.
For recordings: MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of online meeting chat.
Text, audio and video data: you may have the opportunity to use the chat, question or survey functions in an „online meeting“. To this extent, the text entries you make are processed in order to display them in the webinar and, if necessary, to log them. In order to enable the display of video and the playback of audio, the data from the microphone of your terminal device and from any video camera of the terminal device will be processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time via the „Zoom“ applications.
7. Consent and right of withdrawal
If your consent is required to process your data, we will process it only after your explicit consent.
We generally do not process data of minors and are not authorized to do so. By submitting your consent, you confirm that you have reached the age of 14 or that your legal representative has given their consent.
You may revoke your consent at any time. An informal message to the contact details given below is sufficient. Revoking your consent will not affect the legality of the processing performed on the basis of consent until revocation.
8. Your rights
You have the right to information, correction, deletion, restriction, data portability, revocation and objection at any time. If you believe that the processing of your data violates the data protection law or if your data protection rights have otherwise been violated in any way, you may issue a complaint to the supervisory authority. In Austria, this is the Austrian Data Protection Authority (Wickenburggasse 8, 1080 Wien, email: email@example.com, phone: +43 1 52 152-0).
9. Information and contact
Responsible for the data processing is:TeamEcho GmbH
4020 Linz, Austria
Phone: +43 660 2014693
MMag. Markus Koblmüller (Managing Director)
DI David Schellander (Managing Director)
If you have any questions or concerns regarding the processing of your personal data, please contact us.