{"id":23548,"date":"2025-11-25T15:02:56","date_gmt":"2025-11-25T14:02:56","guid":{"rendered":"https:\/\/www.teamecho.com\/resources\/blog\/when-management-listens-erema-makes-feedback-a-strength\/"},"modified":"2025-11-25T16:02:11","modified_gmt":"2025-11-25T15:02:11","slug":"when-management-listens-erema-makes-feedback-a-strength","status":"publish","type":"post","link":"https:\/\/www.teamecho.com\/en\/resources\/blog\/when-management-listens-erema-makes-feedback-a-strength\/","title":{"rendered":"When management listens: EREMA makes feedback a strength"},"content":{"rendered":"\t\t
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From silence to dialog:<\/span> How Erema revolutionized the working atmosphere in production with teamecho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In an industry characterized by high demands and a shortage of skilled workers, Erema, a pioneer in plastics recycling, faced a crucial challenge: how to promote an open communication and feedback culture, especially in the often pragmatic production environment? teamecho was the answer – and changed the working atmosphere for good<\/span>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The silent crisis<\/span> in production<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When Georg Weigerstorfer introduced teamecho as a pilot project in his department in 2017, he had no idea that it would become a company-wide movement. “I simply wanted a tool that would enable honest feedback,”<\/strong> he recalls. <\/p>

“I’m no longer interested in the fact that people are constantly talking about each other and the shit the other is building – but not talking to each other.” At the time, he managed a team of around 50 employees. “A colleague came back from a trade fair and said: ‘I’ve got something for you’. I didn’t even know there was such a tool – but it was exactly what I was looking for.”<\/strong><\/p>

The motivation for Georg came from two sides: <\/p>

On the one hand, the learning and feedback culture in the company was very weak.<\/p>

There was also the desire to hear positive feedback – and to feel encouraged by it. <\/p>

What began as an experiment soon became routine. In the beginning, it was also important to be accompanied by a workshop<\/g>: How can I give feedback constructively? How can I allow non-violent communication to resonate? <\/p>

Today, almost the entire production workforce at the Ansfelden and St. Marien sites uses teamecho – with one exception: “A few managers still say today: ‘I don’t need it, people will come to me if anything happens,<\/strong>‘” says Georg with a grin.<\/p>

“But where the department heads get involved, where they look in and say: ‘ <\/em>Something’s coming back, let’s take care of it’ – satisfaction is much better there. Being listened to is a huge thing.”<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Where the head of department gets involved, where he looks things up himself and then goes to his group leaders and says, hey, there are reports coming back that don’t say, please take care of it – satisfaction<\/span> is much better there. Being listened to is a huge thing.<\/span> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The turning point: a meeting<\/span> that changed everything<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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While things went very well at one location, there were a few stumbling blocks with the response to the surveys at the second location. Georg Weigerstorfer recognized the critical point and presented the team with a choice: end the teamecho experiment or face the problems together. The team opted for dialog. The desire to raise the mood and communicate differently and better with each other was deep-rooted. <\/p>

In a three-hour, moderated meeting, Georg created a safe space for honest exchange. Together with the managers, he trained the team in non-violent communication and ensured that there was no “fake harmony”. This courageous step paid off immediately. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Measurable success: figures that speak for themselves<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The effects were impressive and directly visible in teamecho. “Just the one meeting where we exchanged ideas with each other, where we finally felt heard, that changed the world,” said<\/strong> one employee, summarizing the success.<\/p>

The figures back up this feeling:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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